The No Time, No Money Trap
No time, no money... When businesses are running into trouble, these are the two most common excuses they give for a lack of action. They don't have time to address
Who Brings the Money into Your Organization?
In every business and even in a non-profit, someone is responsible for bringing in the money. Who is it in your organization? And are they up to the task? In every
How Good Customer Service Can Save Business
Last week, I gave you an example of how poor customer service kills sales. And while the example was retail, it applies to all businesses and industries. So today, I
The Wrong Way to Do Customer Service
In today's podcast, I recall a memorable shopping experience which reminded me there is a right and wrong way to do customer service. It provides a clear example of how
Markets Worth Dominating
Members of our Total Market Domination course focus on initiating contact with markets worth dominating -- this means reaching the specific people in their markets who are likely to spend
Which Market Do You Want to Dominate?
Many people don't think it's possible to dominate their market, because they've never clearly identified exactly which market, businesses or individuals they need to reach. In our last episode we explained
The Mindset of Market Domination
I'm not a huge fan of the "woo-woo" or "rah-rah" aspects of mindset that are preached by other people. But, if you plan to dominate your market, you need to
Sales Follow-Up: How Much is Too Much?
Sales follow-up is essential. How often should I follow up with prospects and clients? It's a question I get a lot, and as attention spans have shortened over the years,
The Gaps in Your Business
When visiting London, many years ago, I noticed signs throughout their subway system -- what they call the underground. The signs said "Mind the Gap," referring to the gap between