Is customer service really dead? Technology can either help customer service a whole lot, or it can harm it a whole lot, depending on how it's used. It's like a
What's your customer acquisition cost? I've been accused of being a bit of a maniac when it comes to lead tracking and making sure that we know where everything is
To monetize your sales pipeline, you need to fill it, prioritize it and tackle it. This whole idea of knowing what to do and not doing it, is rampant. It
To increase sales, profit, cash flow, and personal income, understand that money is always flowing in one direction or another. In a business, it needs to flow in from the
Knowing how to uncover customer needs is critical. Essentially, Maslow's hierarchy of needs implies that when one need is satisfied, another one is likely to pop up. Once I've got
I would say the number one thing that helped me to overcome call reluctance is when I realized the people who are likely to yell or scream or be angry
Million-dollar ideas don’t always create million-dollar results. Only focused implementation can do that. I remember the day that I got a phone call from a client who said, "Hey, we
Jay: I'm not lying when I tell you that I struggle with this idea that I'm being a pest in sales. So I think it'll help my sales, I think
Want to get better sales leads? It starts with tracking what works. David: Hi, and welcome to the podcast. In today's episode, co-host Jay McFarland and I will discuss the topic
To grow the value of your business, consider this. If your business burns down, you've got whatever... desks, furniture and things like that. That stuff's all insured. You should be